Return Policy

At Lapacify Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging, including any accessories, tags, manuals, and documentation.

Non-returnable Items:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products

Return Process

  1. Initiate a Return:

    • Please contact our customer service team at [Customer Service Email] to initiate a return. Provide your order number and reason for the return.

  2. Return Authorization:

    • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send back your item.

  3. Shipping:

    • Customers are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds

Processing Time:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds:

  • There are certain situations where only partial refunds are granted (if applicable), such as items with obvious signs of use or any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Support@lapacify.com.

Shipping Errors or Damaged Products

  • If you received the wrong product or it arrived damaged, please contact our customer service team immediately at Support@lapacify.com. We will arrange for a replacement or refund as quickly as possible.

Contact Us

Thank you for shopping with Lapacify Store. We appreciate your business and are here to ensure your satisfaction.